Abuja airport campaign show passengers where to get help and question unofficial fees

If somebody ask traveller for unexpected money for Abuja airport, di traveller suppose fit find official counter and ask wetin di charge cover. Na dis practical problem dey central for di 4 November stakeholders meeting for Nnamdi Azikiwe International Airport. FAAN and SERVICOM promote Operation Air Clean against touting and extortion.

Di campaign no start dis week. SERVICOM report say awareness work don start for Lagos airport on 14 August 2025. Wednesday meeting extend di work for Abuja. Di report mention unofficial fees for help and people wey pretend to be airport or airline staff among di things wey officials want passengers and genuine service providers to report.

FAAN customer-service manager Monica Alphonse tell passengers make dem use official help points, ask wetin charges mean before payment and collect official receipt. She still warn make dem no give passport or valuable things to unauthorised people. Na di authority advice be dis; di meeting no provide evidence say harassment don end or say dem solve every complaint.

SERVICOM suggest extra steps, including QR codes to report bad conduct, clearer signs for approved charges and checks on how long complaint response dey take. Di statement call dem proposals. E no prove say new QR system dey work for every airport. To announce better service no be di same as service wey passenger fit use already.

FAAN already get Passenger Experience Hub online, with directions to support desks and link to official WhatsApp help. Its Abuja guide put international-departure desk inside di concourse, right side of di main flight-information screens. For domestic departures, di listed desk dey left after person enter through di main doors.

Wetin e mean for you. Open di authority passenger-help page and choose your airport before you depend on stranger wey offer help. Di page say support cover complaints, directions, lost property and accessibility help. E no show live flight updates: ask your airline for those ones. We inspect di published contact routes for dis report, but we no test how quickly dem answer.