Federal Ministry of Special Duties and Intergovernmental Affairs don inaugurate SERVICOM committee to check quality of service. The October 29 announcement explain who go monitor how citizens experience the ministry. E never show say waiting time don already reduce.
Officials tell the committee to review the ministry Service Charter, ask users about their experience and manage feedback. Dem also ask am to monitor interventions outside headquarters. The work suppose connect government promises with wetin people actually meet when dem seek help.
Useful service charter suppose explain wetin office dey provide, documents wey applicant need and how long response suppose take. If these details no clear, complaint about delay fit turn argument. Published standards go give workers and users the same reference.
The permanent secretary want complaints to reach people wey fit solve them quickly. To acknowledge message no be the same thing as to fix the problem. Better system need record when message enter and when solution actually happen.
The announcement also call for training and a permanent coordinating officer. Committee need time, authority and access to records if e wan investigate problems across departments. Meetings alone no go reveal why applications or complaints dey remain for one place.
The real test na whether people fit find the charter, send feedback and collect clear response. Future reports suppose separate complaints received from complaints resolved, and explain delays wey continue. This inauguration assign responsibility; evidence of better service still need follow.